Career

Job Responsibilities:

The Destination Consultant serves as the primary point of contact for relocating employees (client) moving to a new destination, guiding them through every stage of the relocation journey — from initial orientation to fully settling into their new home and community. This role requires a strong blend of empathy, coordination, and service delivery to ensure a smooth, positive experience for the client and their family.

• Client Engagement: Connect with the relocating employee (client) at the outset of the assignment to understand their needs, preferences, and family requirements.
• Orientation Tour: Plan and conduct orientation tours to familiarize them with the destination city, neighborhoods, amenities, and essential services.
• Home Finding: Support the client in identifying and securing suitable housing options aligned with their preferences and budget.
• School Search: Assist clients with children in identifying and enrolling in appropriate schools.
• Settling-In Support: Provide ongoing assistance to help the client and their family settle into their new environment — covering essentials like utilities, local registrations, and community orientation.
• Realtor Coordination: Liaise with realtors to schedule and coordinate property viewings and appointments.
• Lease Management: Manage lease negotiation, documentation, and signing on behalf of or alongside the client.
• Stakeholder Communication: Maintain consistent, professional communication via email and phone with clients, realtors, corporate partners, and internal teams.
• Technology Utilization: Use the company's technology platform to manage and document service delivery throughout the assignment lifecycle.
  
  

Skills:

• Empathy towards clients and sensitivity to relocation challenges
• Solution-oriented mindset with strong problem-solving ability
• Ownership and accountability for end-to-end service delivery
• Ability to make quick, well-reasoned decisions under pressure
• Strong team collaboration skills
• Excellent interpersonal skills to build relationships and manage diverse stakeholders
• Strong oral and written communication skills
• Customer-centric approach with a focus on service excellence
  

Job Responsibilities:

• Responsible for liasioning with the client/assignee for the Immigration process as per authorized serviced.
• Maintaining of up to date information for all Immigration services
• Responsible for consular filing & collating of document checklist. Knowledge of US consular process is preferred but not mandatory.· Briefing the applicants on the Consular processes.
• Checking the complete documentation of all types of visa applications
• Managing the Document Legalization: Notary, Attestation and Apostilles
• Coordination with Clients, Consulates/ Embassies, Visa Facilitation Services and High commission
• Maintaining and managing matrix and reports relating to assignment tracking regarding immigration
• Preparation of periodic reports on immigration numbers
• Maintaining the knowledge base of documents on travel processes and requirements for each country/region
• Keep track of the client’s visa validity and inform and update client/ assignee in time for their upcoming extensions
• Ensure that all cases are logged into Formula technology

Skills:

• Attention to detail
• Ability to speak quality English and communicate with foreigners.
• Appreciate the criticality of the function.
• Be service conscious and extremely responsive and responsible.
• Good interpersonal skills and time management.
• May have worked with a law firm/ relocation business/ travel agency.
• Must have experience 0-5 Years.

Job Responsibilities:

Relocation Services

• Create plans for delivering service to new and existing assignees on specific accounts designated.
• Develop and facilitate a basic training program for all new relocation services staff, updating training modules regularly to include information on all new accounts/partners and any significant industry trends or changes
• Develop and maintain strong working relationships with internal and external clients
• Ensure awareness of initiations regarding new assignments
• Ensure efficiency, performance, quality and timeliness of delivery of services by the Relocation team
• Allocate and manage the responsibilities of the members of the Relocation team
• Ensure Process Diligence in each case including mapping through technology.
• Ensure internal reports like Account Manager reports and status of assignments are prepared on time
• Ensure that the team completes work/issues on a timely manner with appropriate identification and rectification of issues
• Ensure timeliness, and accurate resolution of the job as per scope of assignment
• Work with all employees to optimize the operations
• From time to time the Account Manager would be required to back up or deliver on the ground destination services along with the consultant/ Senior consultant or on his / her own.
• Submit reports to Seniors as prescribed
• Ensure Billing on time and payments received thereon.

Real Estate Services

• Ensure that the resource directory is updated regularly by keeping track of existing properties that are already listed by the realtors and also looking for potential properties
• Keep abreast of market trends by telephone and e-mail with realtors and also with builders to obtain the going rate in the market

HR

• Providing appropriate support and orientation to new hires
• Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training
• Ensure employees are provided with coaching when required
• Manage people and help resolve conflicts through counseling

Administration

• Identify training areas of the team and ensure to conduct such trainings from time to time
• Keep track of all ongoing assignments and the consultants who are responsible for each assignment
• Ensure accuracy of detail and data integrity

Client Management

• Develop and manage relationships with new and existing clients and specific HR
• Maximize revenues from the existing customer base and developing ongoing account plans
• Be the key/ main point of contact for top accounts
• Maintain ongoing consultation with client IAM/local HR about potential assignments and timeframes to ensure timely services
• Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
• Escalate client and/or assignee issues internally to senior management and externally to appropriate client contact
• Identify potential escalations and ensure resolution of issues by interacting with the HR or the International Assignment Manager (IAM) contact at the client company
• Maintain contact with the assignee during the issue resolution stage and provide updates as needed
• Measure and maintain client satisfaction on a continual basis, and providing appropriate feedback internally to specific relocation team member
• Ensure tangible cost saving information is collected and presented to clients for review
• Ensure all reports are prepared correctly and on time and sent by the Account Manager to the HR contact or to the IAM, on an ongoing basis to provide status throughout and at the end of the assignment

Vendor Management

• Conduct new and existing vendor assessment, rate service levels and ensure adherence to contract terms

Skills:

Summary Description

This position is responsible for the complete operations of the accounts and functions that the Account Manager is responsible for and report to the Relocation Manager/ General Manager of the location.

Education Requirements
Bachelor’s degree required

Experience Requirements

• Experience in a leadership position
• Must have managed people for at least 4 to 5 years
• Good verbal and written communication skills
• Good interpersonal skills in order to interact and manage people
• Good analytical skills

Job Responsibilities:

• Maintain day-to-day accounting records and documentation.
• Passing entry, issuing cash & closing invoices daily basis.
• Prepare basic MIS, expense reports, and accounting statements.
• Manage day-to-day office administrative activities.
• Handle office supplies, stationery, and inventory.
• Payment collection from the client as required.
• Handle local vendor accounts.
• Coordinate with the client for the payment follow-up mail, call and sort out any queries on a daily basis.
• Prepare outstanding statements.
• Handling all kinds of admin / IT works and maintaining with proper updates and backup.
• Handle joining formalities, bank account opening process, general verification, & exit formalities as required.
• Visit to service apartments for housekeeping inspection, Coordination for fixing any maintenance issue, as an when required.
• Any miscellaneous administrative work.

Skills:

• Attention to detail, empathy and inclusive approach
• Excellent professional knowledge
• Excellent written and verbal communication skills
• Good interpersonal skills
• Good computer skills
  

Job Responsibilities:

The Service Apartment Operations role is responsible for managing the day-to-day operational and administrative activities of the Service Apartment division. The position involves coordinating apartment readiness, move-in and move-out activities, housekeeping operations, quality audits, billing support, reporting, inventory management, and client handovers.

The role requires close coordination with internal teams, housekeeping staff, vendors, clients, Accounts, and management to ensure apartments are maintained to the required standards and all operational activities are completed accurately and on time.

Daily Responsibilities :

• Review and analyse Service Apartment visit and quality inspection reports.
• Monitor the quality and condition of apartments through regular operational reports.
• Audit check-in and check-out timings of staff visiting apartments and identify any irregularities or deviations.
• Coordinate with housekeeping and operational teams to ensure pending issues are addressed promptly.
• Track apartment readiness, maintenance requirements, and service-related issues.
• Escalate operational issues to the concerned team and follow up until resolution.
• Maintain accurate daily operational records and reports.

As-Needed Responsibilities :

• Prepare apartment annexures and documentation required for client handover.
• Coordinate and manage apartment move-in and move-out activities.
• Ensure apartments are fully ready before guest/client occupancy.
• Coordinate with housekeeping, maintenance, vendors, and other relevant teams for apartment readiness.
• Conduct pre-handover checks and ensure identified deficiencies are resolved.
• Prepare and send the apartment handover email to the client within 24 hours of handover.
• Coordinate guest movements and address operational requirements during move-in and move-out.
• Handle client or guest escalations and coordinate timely resolution.
• Support billing-related coordination and provide required operational information to the Accounts team.
• Manage furnishing, inventory, and replacement requirements for apartments as needed.

Monthly Responsibilities :

• Prepare and manage housekeeping cleaning-material requirements, including demand planning and issuance.
• Verify and confirm housekeeping staff attendance and conveyance details.
• Maintain monthly records of cleaning materials, consumables, and inventory.
• Conduct monthly training and briefing sessions for housekeeping staff.
• Review housekeeping performance and identify areas requiring improvement.
• Prepare and submit monthly operational reports to management.
• Review recurring operational issues and recommend corrective actions.

Skills:

• Strong operational and administrative management skills.
• Excellent coordination, multitasking, and time-management abilities.
• Strong communication and interpersonal skills.
• Good analytical, reporting, and documentation skills.
• Strong problem-solving and escalation-management capabilities.
• High attention to detail and a process-oriented approach.
• Ability to coordinate effectively with clients, vendors, housekeeping teams, internal departments, and management.
• Good understanding of Service Apartment, Hospitality, or Facility Management operations.
• Proficiency in MS Office, particularly Excel, and other reporting/operational tools.
• Ability to work independently while managing multiple apartments and operational priorities.
• Strong follow-up skills with a focus on timely closure of tasks.

Preferred Qualification :

• Bachelor’s degree in Hospitality Management, Business Administration, Operations, Facility Management, or a related field.
• Additional certification in Hospitality, Facility Management, Housekeeping Operations, or related areas will be an advantage.

Experience Required :

• 4–7 years of relevant experience in Service Apartments, Hospitality Operations, Facility Management, Guest Relations, Property Operations, or Administration.
• Experience in managing multiple apartments/properties will be an advantage.
• Prior experience in a supervisory or team-handling role is preferred.
• Experience coordinating housekeeping teams, vendors, apartment readiness, and client handovers will be an advantage.