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Growing and moving fast is a part of everyday life at Formula. Formula Group employees enjoy a business casual work environment, internal growth opportunities, and excellent benefits. We require people with talent, ambition and dedication. In return we can offer you the opportunity to make a difference in a dynamic company. Please send resumes & inquiries to enquiry@formulaindia.com

We are always looking for highly motivated individuals with exceptional skills and experience. Feel free to check the following HOT JOBS here

Current Openings

Destination Consultant - Delhi, Gurgaon, Mumbai & Chennai-3-7 Years

Summary Description

This position provides a high level of client services by helping the client settle in to a new location and ensuring excellent customer service to the client.


Job Responsibilities

·    Connect with assignee

·    Orientation Tour

·    Home Finding

·    School Search

·    Settling in Support

·    Interact with realtors to fix an appointment .

·    Lease Negotiation, Documentation, Lease Signing. 

·    Interaction via email, Phone with all stakeholders.

·    Usage of Technology platform for entire service delivery.


Experience Requirements

·    Empathy towards Assignee 

·    Solution based approach

·    Ability to take on responsibility and deliver

·    Ability to take quick and well thought out decisions

·    Ability to work in teams

·    Good interpersonal skills in order to interact and manage people

·    Strong communication, both oral and written, skills

·    Strong customer focus

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Customer Service Officer – Japan Desk - Mumbai, Ahmedabad & Chennai-0-4 Years

Job Description

·         To work as an interpreter.
·         Written/verbal communication with client in Japanese.
·         Follow-up with clients and concerned department
·         Provide quality customer service on every call.
·         Communicate clearly and effectively with Clients
·         Regular interactions with key clients to know the feedback
·         Manage relationships with existing clients.

·         Respond to and follow up enquiries/issue using appropriate methods
·         Supporting BD/Sales/Operation team as and when necessary with regard to Japanese language


Requirement

·         Must have cleared N3 level
·         Ability to work under pressure.
·         Good interpersonal skills to form effective working relationships with people at all levels.
·         Candidate should have pleasing personality with good communication skills (Verbal & Written).

Apply Now
Senior Operations Ex. Fleet - Mumbai-3-7 years

Responsibilities :

• Manage Booking & Allotment through Software.
• Handling Bookings
• Quality Management
• Handling Dispatch
• Roster Management
• Assisting the reporting manager in day to day ops.

Job Description

• Management of Fleet and Drivers
• Supervision of the staff
• Maintenance of documents and records
• Interview, training and educating to the drivers
• Checking of the Logbooks/OT sheets and meeting with the drivers on spot.
• Meeting with the clients
• Monitoring the car movement through GPS tracking
• Making of report of all accident and drivers discipline issues
• Monitoring the refuelling of cars
• Planning for servicing of the cars
• Management of Imprest/Funds

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Corporate Sales/ Business Development - Delhi & Mumbai-2-4 Years

Summary Description :

The work will cover areas such as selling ideas, services. Maintaining relationship with clients and providing business leads, client interaction, team building, follow up with clients
This position is responsible for acquiring and developing new business & also maintaining business & relationship of the existing business (Relocation, Immigration, Fleet, Real estate, Travel).


Key areas of responsibilities:

·      Business Development

·      Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services. 

·      Further develop multi-tier relationships to organically grow the clients’ accounts. Build referral and lead generation network 

·      Develop and manage marketing tools and collateral for existing and new clients 

·      Adopt hands-on approach in monitoring the implementation and execution of marketing programmes.

·      Regular meeting with key clients 

·      Develop and manage relationships with new and existing clients. – CRM 

·      Maximize revenues from the existing customer base and developing ongoing account plans

·      Ensure all internal reports of sales Vs Targets prepared and submitted on time Respond to and follow up sales enquiries using appropriate methods. 

·      Monitor and report on market and competitor activities and provide relevant reports and information. 

Job Specifications (Requirements):

·      Candidates should be from Services Industry/Marketing/Sales background/BD at least for Two year. 

·      Pleasing personality with Good Communication and Negotiation Skills Ability to work under pressure.

·      Ability to handle corporate presentations, documents, proposals, and managing the expectations of the customers

·      Creative, resourceful, detail-oriented, highly organized. 


Apply Now
Technical Supervisor - Bangalore-3-7 Years

i) Should be technical back ground
ii) Majorly, he should able to attend any kind Domestic electrical complaints. 

iii) Would be a plus point if he also attend plumbing & other technical problem or at least assess & call relevant outsourced technician

iv) Should have knowledge & able to coordinate with society & outsourced vendors for misc jobs/other mason work

v) Should have also willing to work for 24 hrs. however it would be rarely.

Apply Now
Relocation Manager - Bangalore-Minimum 8 Years

Job Description

This position is responsible for the complete operations and profit center management of the specific branch office such as Relocation Services, Real Estate, Tenancy Management Services, as well as managing people and people related issues.

Job Responsibilities
Relocation Services

·         Act as main point of contact in matters related to relocation services

·         Create plans for delivering service to new and existing assignees
·         Develop and facilitate a basic training program for all new relocation services staff, updating training modules regularly to include information on all new accounts/partners and any significant industry trends or changes
·         Develop and maintain strong working relationships with internal and external clients
·         Ensure awareness of initiations via email regarding new assignments by Relocation and/or Account Manager
·         Ensure efficiency, performance, quality and timeliness of delivery of services by the Relocation team
·         Identify client management teams internally, provide client communication schedule and organization charts, design and follow up on and action plan for all future management of the account

·         Allocate and manage the responsibilities of the members of the Relocation team
·         Make initial contact with the new assignee within the required timeline
·         Ensure a welcome note has been sent within 24 hours of receiving the initiation
·         Make the initial contact between the client and the Destination Consultant
·         Assist the Account Manager in selecting the Destination Consultant for the particular assignment
·         Balance time off for the Relocation teams and keep track of attendance of employees
·         With the assistance of the Account Managers, design and implement all new account schedules, providing to both internal teams and the corporate client/partner timeline for handover
·         Conduct lease negotiations with the landlord and understand the terms and conditions stated
·         Assist the Account Manager in the lease process if there are any modifications to be made in the lease from the legal point and to see whether it is feasible to implement
·         Ensure lease agreement is prepared according to the specifications using the standard company lease draft and also according to the specifications of the landlord
·         Modify and finalize lease agreements according to location specifics, once the lease negotiations have been completed
·         Ensure two copies of the lease are printed on stamp paper, signed by the assignee/company and the landlord
·         Ensure that one original lease form is given to the assignee/company and another original lease form is given to the landlord
·         Coordinate with the company to pay the relevant deposit to the landlord
·         Review accuracy and legitimacy of property documents received from realtor/landlord prior to sending it to the client contact for final review
·         Maintain ongoing and open communications with vendors to ensure timely and efficient relocations and other services by the Relocations team
·         Ensure internal reports like Account Manager reports, Immigration reports and status of assignments are prepared on time
·         Ensure that the team completes work/issues on a timely manner with appropriate identification and rectification of issues
·         Ensure timeliness, and accurate resolution of the job as per scope of assignment
·         Work with all employees to optimize the use of ReloTrack
·         Responsible for planning budgets which include realistic growth and development of each relocation department at each station
·         Responsible for the development and implementation of strategic plans for the expansion and success of the Relocation Services both in the short and long term
·         Prepare appropriate reports such as Performance Monitoring Report, Assignee List Report, Tenancy Services Reports, Indicator Report, Hire Agreement Report, Issue Log Report, and a Car and Housing Tracker report, among others, and ensure appropriate stakeholders have a copy on a timely basis

Real Estate Services
·         Ensure that the resource directory is updated regularly by keeping track of existing properties that are already listed by the realtors and also looking for potential properties
·         Keep abreast of market trends by telephone and e-mail with realtors and also with builders to obtain the going rate in the market
·         Provide international partners with information related to rentals, schools, etc.
·         Manage and maintain relationships with international partners.

Tenancy Management Services
·         Guide the Tenancy Management team to resolve any Assignee problem

HR
·         Participating in the recruiting process on an ongoing basis
·         Conduct candidate interviews, assess fit with Formula Group and do the new hire orientation for the new hire
·         Initiate the pre–employment screening process (employment application, job related assessments, etc.) on all qualified candidates
·         Providing appropriate support and orientation to new hires
·         Advise and train employees in issues related to agent management and relationships
·         Ensure employees are provided with coaching when required
·         Manage people and help resolve conflicts through counseling
·         Assist with compiling and administering compensation and benefit surveys

Administration
·         Ensure employees follow the policies of the company to maintain smooth functioning of the organization
·         Identify areas of training for the new hire by sending him/her on the job with a senior person and then analyzing his/her performance and identifying the gaps
·      Keep track of all ongoing assignments and the consultants who are responsible for each assignment
·      Responsible for administration, transportation, expense processing, marketing assistance and destination services benefits
·      Review rates, contracts, terms and conditions of the facilities like telephone and internet and ensure that someone is responsible for their proper installation and functioning
·      Update and maintain the relocation policy and department standard operating procedures, as and when required, and in coordination with other locations
·      Approve employee and business expenses as needed
·      Approve expenses for the repairs and maintenance of facilities in the office
·      Ensure accuracy of detail and data integrity

Client Management
·      Preparation and review of RFI, RFQ, and RFP and related tender documents
·      Follow-up on business leads received through interoffice or through client reference; provide Formula Services information to the lead to obtain
·      Continuously look to identify new partners to expand business
·      Develop and manage relationships with new and existing clients, specific HR and/or TMS teams
·      Maximize revenues from the existing customer base and developing ongoing account plans
·      Be responsible for representing Formula Group to agents and partners
·      Be the key/main point of contact for top accounts
·      Maintain ongoing consultation with client IAM/local HR about potential assignments and timeframes to ensure timely services
·      Coordinate all local activity in order to provide for the clients needs, design and implement all handover schedules for new accounts, be responsible for training employees in any client policy changes, design and implement all evaluation processes as required for each client
·      Conduct profitability per client analysis and review prices as and when required
·      Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
·      Escalate client and/or assignee issues internally to senior management and externally to appropriate client contact
·      Assist the Account Manager in due diligence of items related to the assignment and work on a resolution
·      Identify potential escalations and ensure resolution of issues by interacting with the HR or the International Assignment Manager (IAM) contact at the client company
·      Maintain contact with the assignee during the issue resolution stage and provide updates as needed
·      Coordinate any immigration needs for the client and the assignee with the Internal Immigration services of Formula.
·      Arrange regular (weekly, bi-weekly or as agreed) service calls with all key personnel at Major Accounts and Partners on a high level to fully communicate all activity and to work through any of the relevant initiatives as agreed
·      Measure and maintain client satisfaction on a continual basis, and providing appropriate feedback internally to specific relocation team member
·      Ensure tangible cost saving information is collected and presented to clients for review
·      Provide international partners with information related to rentals, schools, etc. as required
·      Review Agreements/Contracts prior to submission to CEO (Group Management) for final approval
·      Coordinate delivery of services provided by other internal departments to client to ensure completeness of assignment
·      Ensure all reports are prepared correctly and on time and sent by the Account Manager to the HR contact or to the IAM, on an ongoing basis to provide status throughout and at the end of the assignment
·      From time to time the Relocation Manager would be required to back up or deliver on the ground destination services along with the consultant/ Senior consultant or on his / her own.

Vendor Management
·      Conduct new and existing vendor assessment, rate service levels and ensure adherence to contract terms
·      Obtain and negotiate competitive rates and services with each vendor, ensuring they meet the terms of the contract
·      Identify vendors for car rentals, stationary for all Formula locations, mineral water and other various services

Education Requirements
Bachelor’s degree required

Experience Requirements
·      Experience in a leadership position
·      Must have managed people for at least 4 to 5 years
·      Good verbal and written communication skills
·      Good interpersonal skills in order to interact and manage people
·      Good analytical skills

Apply Now
Outbound Tour Executive - Delhi-2-5 Years

Summary Description
Handling of Outbound Tour Packages, Hotel Bookings, Making Outbound Tour Itineraries and Costing, Must be a graduate.good and sound knowledge of costing and itinerary preparation relating to Outbound tours.Computer literacy and fluency in English.

Job Responsibilities
• Minimum Experience 2 Years
• Must have done b2b operations/sales both (itinerary making/Costing/should be friendly with the online portals. (Hotelbeds, Travellanda, Otilla, Expedia and dealing with suppliers)
• Knowledge of Europe/Australia/New Zealand
• Sales: should be able to talk in English and good personality these are required for the sales.
• Should ensure smooth and quick response to customer’ s request
• If he/she has contacts with agents that will be a plus point.
• Should be able to handle the paper work related to remittance to suppliers with the help of accounts team.
• Regular interactions with key clients
• will develop and maintain effective prospective client and existing client relationships
• Respond to and follow up enquiries using appropriate methods.
• Good observation and analyzing skills.
• Ability take ownership for Customer needs
• Ability to meet the expectations of the customers
• Ability to work under pressure.
• Good Presentation skills.
• Candidate should have pleasing personality with excellent communication skills (Verbal
& Written).

Apply Now
Account Manager - Gurgaon-4-5 Years

Summary Description
This position is responsible for the complete operations of the accounts and functions that the Account Manager is responsible for and report to the Relocation Manager/ General Manager of the location.

Job Responsibilities
Relocation Services 
· Create plans for delivering service to new and existing assignees on specific accounts designated.
· Develop and facilitate a basic training program for all new relocation services staff, updating training modules regularly to include information on all new accounts/partners and any significant industry trends or changes
· Develop and maintain strong working relationships with internal and external clients
· Ensure awareness of initiations regarding new assignments 
· Ensure efficiency, performance, quality and timeliness of delivery of services by the Relocation team
· Allocate and manage the responsibilities of the members of the Relocation team 
· Ensure Process Diligence in each case including mapping through technology.
· Ensure internal reports like Account Manager reports and status of assignments are prepared on time 
· Ensure that the team completes work/issues on a timely manner with appropriate identification and rectification of issues
· Ensure timeliness, and accurate resolution of the job as per scope of assignment 
· Work with all employees to optimize the operations
· From time to time the Account Manager would be required to back up or deliver on the ground destination services along with the consultant/ Senior consultant or on his / her own.
· Submit reports to Seniors as prescribed
· Ensure Billing on time and payments received thereon.

Real Estate Services 
· Ensure that the resource directory is updated regularly by keeping track of existing properties that are already listed by the realtors and also looking for potential properties
· Keep abreast of market trends by telephone and e-mail with realtors and also with builders to obtain the going rate in the market

HR
· Providing appropriate support and orientation to new hires
· Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training
· Ensure employees are provided with coaching when required
· Manage people and help resolve conflicts through counseling


Administration
· Identify training areas of the team and ensure to conduct such trainings from time to time
· Keep track of all ongoing assignments and the consultants who are responsible for each assignment
· Ensure accuracy of detail and data integrity

Client Management
· Develop and manage relationships with new and existing clients and specific HR 
· Maximize revenues from the existing customer base and developing ongoing account plans
· Be the key/ main point of contact for top accounts
· Maintain ongoing consultation with client IAM/local HR about potential assignments and time frames to ensure timely services
· Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
· Escalate client and/or assignee issues internally to senior management and externally to appropriate client contact
· Identify potential escalations and ensure resolution of issues by interacting with the HR or the International Assignment Manager (IAM) contact at the client company
· Maintain contact with the assignee during the issue resolution stage and provide updates as needed
· Measure and maintain client satisfaction on a continual basis, and providing appropriate feedback internally to specific relocation team member
· Ensure tangible cost saving information is collected and presented to clients for review
· Ensure all reports are prepared correctly and on time and sent by the Account Manager to the HR contact or to the IAM, on an ongoing basis to provide status throughout and at the end of the assignment 

Vendor Management
· Conduct new and existing vendor assessment, rate service levels and ensure adherence to contract terms

Education Requirements
Bachelor’s degree required

Experience Requirements
· Experience in a leadership position
· Must have managed people for at least 4 to 5 years
· Good verbal and written communication skills
· Good interpersonal skills in order to interact and manage people
· Good analytical skills

Apply Now